Quality Policies


In subatours we are committed to quality policies, these are a guarantee for our customers and partners the best efforts as an organization continually perform.

Provide appropriate assistance in booking services, sale of tourist packages, Logistics and tickets, fulfilling the requested requirements and agreed with the client, informing promptly about changes and requirements, providing a timely solution to the problems that arise. For this we have trained personnel, adequate technological support and we are committed to continuous improvement of our quality management system.
The Travel and Tourism SUBATOURS and all its employees agree to repress, condemn and denounce all forms of exploitation, violence, trafficking, or sexual abuse of children, adolescents and women working during operation. Exploitation and sexual abuse of minors, is punished with deprivation of liberty, in accordance with the provisions of Law 679 of 2011.
It is the policy of SUBATOURS meet environmental, sociocultural and economic requirements arising from its activities and services, either themselves or their suppliers, have been identified and which have an influence.

The organization is committed to promoting environmental protection, the protection of the cultural heritage of their destinations and to promote the cultural manifestations of the regions where it operates, as well as prevent exploitation or sexual intercourse with minors, related to the tourism.
• Provide adequate and personalized advice in all services, continuously improving technology and processes, with trained personnel with extensive experience in the trade of tourism and known supplier in the market to meet customer expectations and the profitability of the company.

• Comply with the requirements requested and agreed with our clients, To inform about changes, requirements and specifications of the service, Provide timely response to problems that arise, in order to increase their degree of satisfaction with services purchased solution.

• Meet our office hours to provide good care.

• Ensure the good image of the agency offering respectful treatment and cuts to our customers.

• Provide options and alternatives with competitive prices and excellent service.

• Issuance of electronic tickets quickly and efficiently.

• Increase customer satisfaction by providing excellent personalized service and constant communication with the client and providing security in the products offered.

• Perform proper and adequate control and monitoring of sales made and the contributions they make.

• Keep in constant communication with the client in order to correct possible failures to contribute to the continuous improvement of our services.

• The staff must meet the moments of truth and courtesy rules in order to provide good service.

• In order to offer its customers and suppliers a payment system that generates tenure at the agency, it has established the following payment policy:
➢ The payments will be generated in Colombian pesos.
➢ Payments by check and electronic transfer.
➢ Cash Payments.

• All in order to retain our customers and suppliers, building links and solid long-term relationships.
SUBATOURS, wishes to assure that respects the confidentiality of their data. We know that confidence is the key to any successful commercial relationship. The following Privacy Policy describes our agency's commitment to protect your personal data.

This privacy policy explains how SUBATOURS, uses and discloses personal or business data. This privacy policy applies only to this site.

This Privacy Policy also explains the steps SUBATOURS has taken to safeguard the information of their personal data. Finally, this Privacy Policy explains your choices regarding the collection, use and disclosure of personal data.

Note that SUBATOURS not responsible for the content or privacy practices of any sites other than SUBATOURS, and to which this site has links.

Collection and Use of Information:

1. Gathering information. SUBATOURS may collect information from you at several different points and in different ways on this site. SUBATOURS, will ask for your consent before collecting any personally identifiable information or allows SUBATOURS, communicate with you. The main objective of SUBATOURS in collecting personal information from you is to provide an efficient, meaningful and customized experience of our services.

2. Use and disclosure of information.
(A) Internal use. SUBATOURS can identify you regarding the use of certain aspects of this site may internally use your personal information to improve the management of marketing and sales, to improve the content or presentation of the contents of the site, and to determine general marketplace information about visitors to this site.
(B) External use. SUBATOURS not sell, rent, license or otherwise disclose any specific third their personal data. A SUBATOURS, you may be, however, be required to disclose personal information under a valid order of the government or a court.

Data security
The site incorporates various physical, electronic and managerial procedures to safeguard the confidentiality of your personal data. Access to your personal data is restricted. Only employees who need access to your personal information to perform a specific job are granted access to them. Finally, where SUBATOURS, servers stores your personal data is kept in a secure environment protected by a firewall (firewall). While SUBATOURS, took all commercially reasonable precaution to safeguard your personal data, SUBATOURS, it can not guarantee complete security because there is no internet currently total security.

Option to withdraw / corrections
If you ask, SUBATOURS, remove your personal data from the database (which can cancel your subscription to this site or a portion thereof); or (B) correct or update your personal data. You can ask SUBATOURS, remove, correct or update your personal information in the "Contact Us" on this site.

Updates to this policy
If SUBATOURS, decides to modify or update this Privacy Policy will publish the changes and updates on this site so that you always know what information we collect, use and distribute. SUBATOURS encourages you to review this Privacy Policy periodically so that you know if it has been changed or updated. If you have questions about the Privacy Policy of SUBATOURS, go to the "Contact Us" on this site.

Questions? contact us here